What documents do I need to rent a car?

You'll need a valid driver's license, a credit card in your name, and a form of identification (passport or national ID). International visitors may also need an International Driving Permit.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation up to 24 hours before your pickup time without any penalty.

Is insurance included in the rental price?

All our rentals include basic insurance coverage. You can also purchase additional coverage options at checkout for extra peace of mind.

What happens if the car breaks down?

In the unlikely event of a breakdown, we provide 24/7 roadside assistance. Simply call the number provided in your rental agreement, and we'll arrange for help immediately.

At EReserveDesk, refund eligibility depends on the rental provider’s cancellation rules, reservation type, payment conditions, and pickup timing.

This Refund Policy explains how cancellations, refund requests, and refund processing are handled for car rental reservations.

Refund Eligibility

Refund eligibility depends on:

Rental provider policies
Reservation type
Pickup location
Time of cancellation
Prepaid or pay-at-pickup booking conditions

Certain prepaid bookings may include partial or non-refundable charges.

Free Cancellation Bookings

Some car rental reservations qualify for free cancellation if canceled before the scheduled pickup time.

The cancellation window varies depending on the rental provider and booking conditions.

Non-Refundable Reservations

Certain reservations may remain non-refundable, including:

Promotional bookings
Last-minute reservations
Special discounted rates
No-show bookings
Partially used rentals

Refund restrictions are determined by the rental provider’s fare and booking conditions.

No-Show Policy

Failure to collect the vehicle at the scheduled pickup time without prior cancellation may result in complete forfeiture of the reservation amount.

Many rental providers classify unused bookings as no-shows after the pickup window expires.

Refund Processing Time

Refund processing times vary depending on:

Rental provider approval
Payment gateway processing
Banking systems

Approved refunds are generally returned through the original payment method.

International payment processing may require additional time.

Service Fees

EReserveDesk service fees and booking assistance charges may remain non-refundable even when the rental provider approves a refund.

Additional supplier fees may also apply depending on the reservation terms.

Early Returns

Unused rental days from early vehicle returns may not always qualify for refunds.

Refund eligibility depends on the rental provider’s policy.

Vehicle Availability Issues

If a rental provider cannot supply the reserved vehicle category, alternative options or applicable refunds may be offered depending on supplier policy and availability.